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I am Honorary Professor at Aston Business School (UK) and Editor in Chief of Research-Technology Management, a peer-reviewed journal for practitioners of innovation, research and technology management.  I am also a Partner at Outside Insight Consulting, LLC, which helps companies manage the business of intelligent systems. 

 

I was previously VP of Global Innovation at Goodyear Tire & Rubber Company, where I was responsible for building new businesses and for disruptive technologies. I was also VP, Growth Strategy and Innovation at Pitney Bowes and VP, Network Systems IT at Bell Atlantic (now Verizon).

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I write and speak frequently on innovation and technology management. For a list of articles, see my Google Scholar page and my columns on innovation on the IRI Blog.

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I care about developing technology for (and with) the people who will use it. This is especially important for systems incorporating AI and automation. To me, good technology design means customer-centered innovation, participative design, lean startup techniques and agile development. The user is the touchstone throughout the technology development process

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